Knowledge Base

The public sector is facing demographic changes and has to compete with the private sector for talents. Incentives like, for example, an adequate payment or the possibility of mobile working, seem important to retain young and qualified employees in the long term and to increase the job satisfaction of all employees. The interviewed public administration employees criticised a lack of appreciation of their work.

Glocalization is an artificial word combining Globalization and Localization. It is a practice of conducting business according to both local and global considerations. The process allows integration of local markets into world markets in a business context. [1]
The concept can be transferred into a public sector context in the way that local levels of government need to be considered in higher-level policies.

Hate speech is commonly defined as any communication that attacks a person or a group because of its origin, colour, ethnicity, gender, sexual orientation, nationality, religion, or other characteristic. Due to the massive rise of user-generated web content, in particular on social media networks, the amount of hate speech is also steadily increasing. [1][2]

The pervasive use of information and communication technologies results in an increasing interdependency between social and technical systems. Socio-Technical Systems are an approach to complex organisational work design that recognises the Human-Machine-Interaction. Due to this interdependence, it is not possible to consider social systems and the technical systems independently of each other. This connection allows both subsystems to benefit from each other. [1][2]

Ambient Assisted Living (AAL) can be seen as the smartification of everyday life. It consists of concepts, methods, electronic systems, products and services, which transparently assist people. Most of these systems are designed to help elderly and disabled persons mastering everyday life until old age and to support a self-determined living. Concrete examples for AAL systems are the monitoring of the state of health and automatic emergency calls. This holds the potential of increased quality of life and significant economic savings.