In addition to recruiting new employees, personnel development should not be neglected. Existing personnel should be trained to help them handle the challenge of new technologies and consequently changes in organisational environment. Personnel development measures have to be established to support employees’ acceptance and the acquisition of competences connected to ICT, preparing them for possible challenges.
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The Big Policy Canvas Knowledge Base is a state-of-the-art, online and dynamic repository that functions as an accumulator uniting all the knowledge produced during the project. It is structured along the three dimensions of needs, trends and assets and furthermore offers a mapping among them by defining how they are interconnected and how they influence each other.
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The public sector is facing demographic changes and has to compete with the private sector for talents. Incentives like, for example, an adequate payment or the possibility of mobile working, seem important to retain young and qualified employees in the long term and to increase the job satisfaction of all employees. The interviewed public administration employees criticised a lack of appreciation of their work.