Knowledge Base

A relevant but also critical factor in public management is the staff. It is important to recruit junior staff and specialists, which can manage the given challenges and have the necessary skills and technical knowledge to promote the digital transformation. Particularly in view of the demographic developments, it seems essential to recruit new staff and retain them in the long term.[1]

In addition to recruiting new employees, personnel development should not be neglected. Existing personnel should be trained to help them handle the challenge of new technologies and consequently changes in organisational environment. Personnel development measures have to be established to support employees’ acceptance and the acquisition of competences connected to ICT, preparing them for possible challenges.[1][2][3]

Public sector has to deliver services to citizens despite resource constraints and budgetary pressures. Because of this personnel and financial limitations, available resources must be used as cost saving and valuable as possible.

Stable rules enable continuous and reliable control of public administration, which acts within a legal framework. Therefore, public administrations’ work requires stability, consistency, precision and unambiguity of legal regulation. [1]