Establishment of a comprehensive technical infrastructure and IT architecture
All interviewees stated that there is room for improvement in the technical infrastructure. The used technical infrastructure is partly outdated and does not meet current requirements, a fact that consequently increases administrative costs and leads to unnecessary bureaucracy. In addition, the lack of good infrastructure makes digitalisation difficult.
In concrete terms, interface problems must be solved and harmonised. Concrete requirements that have been addressed in the various interviews are a comprehensive data infrastructure component, centralised records management and the ability to work mobile. This technical need is particularly related to the policy implementation and formulation, but is also relevant in the other stages.