Ensuring data security taking into account the protection of citizens’ privacy
Concerns about insufficient security and privacy are ubiquitous when it comes to the use of new technical possibilities - especially in public management. Besides the advantages and potentials, digitisation is associated with some technical and non-technical obstacles. Data protection and information security management can help to preserve trust in government. 
Public administrations have to guarantee citizens´ informational self-determination, protect their sensitive personal data against unwarranted access and avoid unintended consequences (for example AI bias and identity theft). 
Additionally, it is necessary to ensure information security to managing sensitive information including people, processes and information systems. 
In this context an interviewee mentioned, that it is not even possible for them to send encrypted emails at present time.