Big data analytics: The case of the social security administration
The paper analyses the the efforts undertaken by the United States Social Security Administration (SSA) regarding the adoption of big data analytics. Thereby, the paper aims to foster a strong understanding of the opportunities and challenges associated with the adoption of big data analytics in the public sphere.
The authors conclude that the SSA has made great strides in the burgeoning big data space to improve administration and delivery of services. This has included: (1) improving its arcane legacy system, (2) developing employee and end-user capability, (3) implementing data management strategies and organizational architecture, (4) managing security and privacy issues, and (5) advocating for increased investment in big data analytics.