Knowledge Base

The public sector is facing demographic changes and has to compete with the private sector for talents. Incentives like, for example, an adequate payment or the possibility of mobile working, seem important to retain young and qualified employees in the long term and to increase the job satisfaction of all employees. The interviewed public administration employees criticised a lack of appreciation of their work.

Data literacy is about the ability to handle data. It includes competences to collect, manage, evaluate and apply data in a critical manner. The public sector struggles with the growing skills gap, since data has become a central issue in our working environment, and the ability to understand and master the huge amounts of data available to the organisation is a key challenge. Key to this is establishing a culture of data literacy, meaning employees at all levels can access and have the ability to read, work, analyse and argue with data.

Glocalization is an artificial word combining Globalization and Localization. It is a practice of conducting business according to both local and global considerations. The process allows integration of local markets into world markets in a business context. [1]
The concept can be transferred into a public sector context in the way that local levels of government need to be considered in higher-level policies.

Hate speech is commonly defined as any communication that attacks a person or a group because of its origin, colour, ethnicity, gender, sexual orientation, nationality, religion, or other characteristic. Due to the massive rise of user-generated web content, in particular on social media networks, the amount of hate speech is also steadily increasing. [1][2]

The pervasive use of information and communication technologies results in an increasing interdependency between social and technical systems. Socio-Technical Systems are an approach to complex organisational work design that recognises the Human-Machine-Interaction. Due to this interdependence, it is not possible to consider social systems and the technical systems independently of each other. This connection allows both subsystems to benefit from each other. [1][2]

Ambient Assisted Living (AAL) can be seen as the smartification of everyday life. It consists of concepts, methods, electronic systems, products and services, which transparently assist people. Most of these systems are designed to help elderly and disabled persons mastering everyday life until old age and to support a self-determined living. Concrete examples for AAL systems are the monitoring of the state of health and automatic emergency calls. This holds the potential of increased quality of life and significant economic savings.

Regulation is an essential instrument to attain policy objectives. Better regulation is about achieving administration's objectives by rules, laws, institutions and processes to deliver better, more effective and more efficient outcomes. Therefore, certain quality standards in the formulation and evaluation of norms have to be established. Enhancing regulatory quality requires multilevel ex ante and ex post evaluation systems. To achieve better regulation, it can be helpful to assign political roles to people with specific expertise in the relevant domain. [1]