A relevant but also critical factor in public management is the staff. It is important to recruit junior staff and specialists, which can manage the given challenges and have the necessary skills and technical knowledge to promote the digital transformation. Particularly in view of the demographic developments, it seems essential to recruit new staff and retain them in the long term.
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The Big Policy Canvas Knowledge Base is a state-of-the-art, online and dynamic repository that functions as an accumulator uniting all the knowledge produced during the project. It is structured along the three dimensions of needs, trends and assets and furthermore offers a mapping among them by defining how they are interconnected and how they influence each other.
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In addition to recruiting new employees, personnel development should not be neglected. Existing personnel should be trained to help them handle the challenge of new technologies and consequently changes in organisational environment. Personnel development measures have to be established to support employees’ acceptance and the acquisition of competences connected to ICT, preparing them for possible challenges.
Public sector has to deliver services to citizens despite resource constraints and budgetary pressures. Because of this personnel and financial limitations, available resources must be used as cost saving and valuable as possible.