Process and resource optimisation

Public sector has to deliver services to citizens despite resource constraints and budgetary pressures. Because of this personnel and financial limitations, available resources must be used as cost saving and valuable as possible.

In this context, it is important for public management to reduce bureaucracy and make administrative processes simpler and more efficient. Therefore, any form of unnecessary costs and waste need to be avoided. In order to increase the quality of work, customer orientation, reorganisation and short decision making channels should be considered. This can be achieved, for example, through greater use of technology and automation. Less bureaucracy can lead to greater acceptance among the citizens and the private sector.[1]

Much has been discussed on this topic in our focus groups. The recruiting process was presented as a very lengthy and complicated process, where there is an urgent need for optimisation. Since many different bodies are involved in this process, it takes a lot of time and in the worst case, all good candidates are already gone until the decision is made. (See also Need: "Improve the process of recruiting in order to acquire suitable staff in a timely manner" Need)

The optimisation of processes and resource use particularly relevant in the implementation phase of the policy cycle, but has importance in all stages.


[1] Cordella, A. (2015), E-government and organizational change: Reappraising the role of ICT and bureaucracy in public service delivery, Government Information Quarterly, 23(3), 279-286,
Type of content: Needs
Type of need: Organisational need
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