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The Big Policy Canvas Knowledge Base is a state-of-the-art, online and dynamic repository that functions as an accumulator uniting all the knowledge produced during the project. It is structured along the three dimensions of needs, trends and assets and furthermore offers a mapping among them by defining how they are interconnected and how they influence each other.
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Concerns about insufficient security and privacy are ubiquitous when it comes to the use of new technical possibilities - especially in public management. Besides the advantages and potentials, digitisation is associated with some technical and non-technical obstacles. Data protection and information security management can help to preserve trust in government. [1]
All interviewees stated that there is room for improvement in the technical infrastructure. The used technical infrastructure is partly outdated and does not meet current requirements, a fact that consequently increases administrative costs and leads to unnecessary bureaucracy. In addition, the lack of good infrastructure makes digitalisation difficult.
For making administrations not only more efficient but also more effective, activities and their costs should be closely linked to strategic outcomes and broader policy objectives. A monitoring with restricted focus on financial aspects in order to assess success of public services and political programmes is not enough. To reach a holistic view on success, it is more important to consider financial ratios interlinked with quality data, impact measurements and other performance indicators.
Information is an asset that is constitutive to the effective and efficient supply of public services. To ensure that information meets the purposes for which it is intended, it must be accurate, accessible, valid, timely, complete and relevant (relevance especially means regional explicit information). [1]
In all the interviews that we conducted, it has become very clear and verified that information plays a very important role in policy making processes.
Knowledge management affects the organisation´s technical assets as well as the employees’ willingness to share knowledge. Knowledge is an essential resource in public administrations and has to be stored in order to not get lost for the organisation. As a main reason for the loss of knowledge, participants of our focus group with a socialpolitical background named the retirement of employees. That is why it is important to build up a learning culture, to ensure and promote knowledge transfer within the organisation, as well as with relevant stakeholders.
Regulation is an essential instrument to attain policy objectives. Better regulation is about achieving administration's objectives by rules, laws, institutions and processes to deliver better, more effective and more efficient outcomes. Therefore, certain quality standards in the formulation and evaluation of norms have to be established. Enhancing regulatory quality requires multilevel ex ante and ex post evaluation systems. To achieve better regulation, it can be helpful to assign political roles to people with specific expertise in the relevant domain. [1]
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