Knowledge Base

A new computing model – edge computing – is currently evolving, which involves extending data processing to the edge of a network in addition to computing in a cloud or a central data centre. [1]

Scenario building is an analytical method to make forecasts. Alternative scenarios of the future can be described as well as the different ways that lead to these scenarios. You can differ best case, worst case and trend scenarios. Scenarios illustrate possible futures in connection with causal processes with the aim of sensitising for possible future events. In Contrast to forecasts or predictions, scenarios allow uncertainties and should be seen as an estimation for future developments in preparation for decision-making, which supports strategic planning considerations. [1][2]

Until now, it has usually been the case that documents have to be submitted in every authority, i.e. it is always the same information that is passed on to the authorities. This procedure is paper-based and involves a great deal of effort.

In times of demographic change and a shortage of skilled workers, it is particularly difficult to find suitable personnel – this also applies to the public sector. Talent Management is of strategic relevance, refers to the anticipation of required human capital for an organization and aims to get “the right person in the right job at the right time”[1]. With the help of talent management, competitive advantages and long-term organisational success can be promoted.

The goal of IT consolidation is to simplify and modernise the IT infrastructure in order to increase IT security, data protection and IT controllability. For example, central IT service centers with a strong focus on the service aspect are being set up and modern infrastructure platforms are being shared. The IT consolidation creates a basis for successful digitization. [1][2]

Probably one of the biggest needs for administration is to keep up with the technical innovation. To cope with the production of huge volumes of data is a technical problem as well as a big challenge for the staff. On the one hand, there should be established technical infrastructure for new policies and the increasing number of data, on the other hand, the staff needs to be trained and able to manage data and produce “good” data.

This need is primarily about developing and understanding of the technical processes in the administration. Technological potential has to be identified and understood, thereby reducing employees´ fears of technology and possible consequences. A basic understanding of technology in administration can help make the benefits of technology fully available.

Concerns about insufficient security and privacy are ubiquitous when it comes to the use of new technical possibilities - especially in public management. Besides the advantages and potentials, digitisation is associated with some technical and non-technical obstacles. Data protection and information security management can help to preserve trust in government. [1]

All interviewees stated that there is room for improvement in the technical infrastructure. The used technical infrastructure is partly outdated and does not meet current requirements, a fact that consequently increases administrative costs and leads to unnecessary bureaucracy. In addition, the lack of good infrastructure makes digitalisation difficult.

This need is directly related to the need of cross-linked information exchange. An efficient exchange of information can only take place if the used technologies are coherent and compatible with one another. Organisational arrangements, as well as uniform technical systems and software can ensure compatibility and interoperability, help to avoid media interruptions and, in consequence, make policy making more efficient, effective and sustainable. [1]